Effective Facilities Management

This course is an intensive three-day training to the FM profession and best practice in day-to-day operations. It is intended for newly appointed staff, or those with some operational experience in FM looking to broaden their understanding, including facilities/premises/site services coordinators and supervisors; building, or office services managers; and accommodation officers. The course will also benefit those working in related areas that come into contact with the facilities management function, and individuals considering moving into the field as a career change.

2.1 Training Objectives

To provide both a comprehensive introduction to key aspects of FM, and provide a solid base of knowledge, techniques and reference material for Facilities Managers.

By the end of this course you will understand;

• The role of the facilities manager
• The scope and breadth of the profession
• The importance of FM and its value to organisations Key elements of building structure and design
• The impact of physical building characteristics on facilities management Key aspects of building services
• Key elements of Property Management and leases
• The role of space management and the workspace Practical aspects of space planning
• Re-location / Move Management
• Key elements of Energy and Environmental Management
• How to develop and implement maintenance management programmes
• The principles of commissioning and managing contract services
• How to approach tendering and letting contracts
• How to deliver a customer centric FM service
• How to measure customer requirements and satisfaction levels
• The key Health & Safety responsibilities for FM’s