Customers are the nerve Centre for the survival of every business and must be taken good care of. Companies must, therefore, ensure that service levels meet and, in some cases, exceed customer expectations in the face of the continuous challenges of growth and change. To do this effectively, all staff receiving and attending to clients, need to understand the expectations of their customers, the internal factors that drive an appropriate response to customer expectations as well as monitor performance to ensure that they meet the required service levels. Again, well-trained employees are essential to establishing long-lasting customer relationships. It is their abilities that will attract good, long-term customers to the company and their capacity to retain these customers to increase profitability.
Customer Service Excellence (In-person)
Customer Service Excellence (Virtual)
Monday, January 25, 2021 - Tuesday, January 26, 2021